>Hi all,
>I am a very happy new owner of an ogo 120. I really like both the size and
>the hardware and software functionality.
>However, having had my toy for about a month now, I notice have a smudge
>in one corner of my display. It is as if all the pixels are sort of
>half-on or a quarter-on in a fingerprint shaped area of the display. (At
>first I thought that it *was* a fingerprint.) It doesn't prevent me from
>doing anything or really inconvenience me at all, except for it is ugly and
>it doesn't seem right given how well everything else works.
>Here are my questions:
>1) Did I do something clueless to cause this?
>2) Can I do anything about this myself?
>3) Is it worth asking HP about? (Will they consider it "broke?" If they
>do will they be likely to fix it promptly? Are they likely to fix it or
>replace it if they do take my complaint seriously?)
>I'll be really grateful for any feedback any of you has about this or
>related problems or advice about how best to use HP customer service.
I had the same problem with my OGO100, except the smudge was perfectly
centered on my screen... this did cause me a problem.
Through this forum I found out that this was an inherrent problem with a
batch of the first OGO100s. HP insisted my brand new machine was NOT part of
that batch. After fighting with HP for a couple of hours (the first rep
accused me (litterally) of being carless with the machine within 20 seconds
of answering the phone, even though at that point it hadn't even left the top
of my desk!), I was finally able to convince them:
1) It was not my fault... the machine was only one week old and had a defect
2) They should drop-ship me a new machine before I send them their broken
machine back
3) They should pay for everything
The only bummer was that I received a "refurbished" machine. However, it's
worked perfectly ever since, and NO SMUDGE!
Good luck. And if you feel that you''re OGO has experienced only normal
day-to-day use, stick to your guns and get a screen without a smudge. I
found it to be extremely annoying! -td