Re: Battery Problems with the OmniGo
alexander de jong (adejong@xs4all.nl)
Mon, 08 Jul 1996 23:09:01 +0200
Joseph A. Sabo, Jr. wrote:
>
> Hi There,
>
> I have noticed on my OmniGo that the battery lifetime for lithium
> batteries is about 2 weeks per set with mild usage. Is that what everyone
> else is experiencing? I had thought that it should run for at least 4
> weeks or so on a set. My experience with the 200LX was that a 6 to 8
> weeks was pretty standard on a set of batteries.
>
> To further complicate matters, I called HP Support this morning to see
> what they have to say. The individual I talked with said that a month
> should be typical and that I could send in the OmniGo to have them service
> it. Now here's the catch - it will be 6 to 10 working days for them to
> look at it. Am I being unreasonable to think that for this type of
> product a wait of 2 weeks is unacceptable? Now I am faced with either
> going broke on batteries or not having the product for a couple of weeks -
> actually this not an option, since I could not survive without it. Any
> comments or similar experiences?
>
> Thanks,
>
> Joe
I've had the same problem with my Omnigo: Lithium batteries were drained
in a little over two weeks; alkaline batteries had a lifespan of 1 1/2 weeks. It
took some time before I realised that my Omnigo really did malfunction: I
thought it was HP lying about battery life in their user's manual! :-)
Well I called HP Netherlands (which is where I live) and asked them what
they were prepared to do about my power hungry Omnigo. It turned out that
they had delegated support to a third party. I called the third party (Portasoft,
neat name). At first, they wanted to "repair" my Omnigo, which would take a
minimum of two weeks. I declined, as I wanted my old Omnigo exchanged for
a new one with less greedy feeding habits. As Portasoft pointed out: they didn't
want to pay for stock because of malfunctions in HP products: they didn't have
an Omnigo lying around. I insisted on a new Omnigo however and
mysteriously there turned out to be an Omnigo left, but I had to wait a week
for it. And had to send them my old Omnigo, which I did, by registered mail
(I'm no fool). This was five days ago, so I'm still waiting and hoping that
nothing will go wrong: it turns out that the Omnigo is pretty successful at its
job: I'm missing it already and my appointments are in a mess!
regards
alex