Re: New user - Battery problems (!)

(no name) ((no email))
Fri, 21 Oct 1994 16:13:58 -0500 (CDT)

Hi!

You are not alone.. they are taking back the NEW batteries....

Here are some comments form UL users from a while back:

a) Of my 2 batteries 1 has a capacity of about 40 minutes and the other
about 20 minutes.

b) Vicky Rickard's phone number at NEC is actually (508) 635-4834.

c) Don't sell your Ultralite; call Vicky Rickard at NEC
(1-800-388-8888) and
complain. Tell her you are on the Internet and everybody is pissed
off at
the new batts. Tell her that you want another battery (mine lasts
70 minutes)
Let's turn on the heat and keep it on!

d) The supposed contact person at NEC for battery problems has not
answered my voice-mail for a week now. Can you say "ignored".

I have 3 of these batteries and hadn't done anything until about 3 weeks
ago when I called the '800' number listed above. They have sent me 3
mailers to return the batteries and get a replacement for each (Hope-
fully these batts are REALLY better).

Good Luck!

David G. Estrada