>From: brian@grot.ca41.csd.mot.com (Brian Smithson)
>
>I've been getting X*Press with no interruptions I've noticed. I'd guess
>that your first point of contact should be with the cable service.
I guess this is my second biggest complaint about Xpress (first, as we
all know, is the software). Whenever there's an Xpress feed problem
(assuming that the rest of the cable service is OK) my local cable
company (TCI) repair person always tells me that I must call Xpress
directly. The usual response from Xpress (assuming they're manning the
office when I call) is that everything is fine on their end and...
"call your local cable company".
Fortunately, I know who the local TCI chief engineer and the local
marketing person who handles Xpress are and a direct call to either
usually gets things straightened out quickly, whether the problem is
local or at Xpress.
-Tom Kloos, WS7S, Sequent Computer Systems, Inc., Beaverton, OR tk@sequent.com